Frequently Asked Questions
Everything you need to know about styling your home with Belro.
How long will it take for my furniture to arrive?
Standard shipping typically takes 5-10 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
What is Belro's return policy for home decor?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that custom-made upholstery and final sale items are non-returnable.
Do you offer fabric swatches before I commit to a purchase?
Yes! We understand the importance of texture and color. You can order up to five fabric swatches for free through our 'Swatch Request' page to ensure the perfect match for your space.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer flexible financing options through Klarna and Affirm for larger purchases.
Are your wood products sustainably sourced?
Absolutely. At Belro, we prioritize the planet. 90% of our wood furniture is crafted from FSC-certified timber or reclaimed materials to ensure environmental responsibility.
What should I do if my item arrives damaged?
Please inspect your delivery immediately. If you notice any defects or damage, contact our support team at [email protected] within 48 hours with photos of the item and packaging for a priority replacement.